Refund policy

Returns
You have 15 days after receiving your item to request a return.

To be eligible for a full refund, your item must be unworn and unused, in the same condition you received it, and in its original packaging. Please include your receipt or proof of purchase.

Return shipping
You are responsible for the cost of shipping your return back to us. We recommend a trackable shipping service, as we can’t issue a refund for a return we don’t receive.

How to start a return
Email us at grailloom@mobilemetcon.com with your order number, and we’ll reply with the return address and instructions. Items sent back without first contacting us may not be accepted.

Refunds
Once we receive and inspect your return, we’ll let you know whether it’s approved. If the item is unworn and unused, you’ll receive a full refund for the item to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at grailloom@mobilemetcon.com.

Damaged, defective or wrong items
Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or not what you ordered, so we can evaluate the issue and make it right.

Non-returnable items
Gift cards and custom or special-order items cannot be returned. Please get in touch if you have questions about a specific item.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a separate order for the new item.

European Union and UK 14-day cooling-off period
Notwithstanding the above, if your order is shipped to the European Union or the United Kingdom, you have the right to cancel or return it within 14 days for any reason and without justification, in addition to the returns policy above.